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Price

€0.00 - €1,950.00

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0 - 93

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Products
Are your products official?

Yes. The company is supplied by the largest distributors. We work in partnership with Banpresto and Bandai, two big names in the figurine world. Moreover, we represent them at conventions. There are no counterfeits or bootlegs on our website. You can order with peace of mind.

I am interested in a figurine but it is not on your website.

Do not hesitate to send us a photo and we will find out from our suppliers.

Orders
Why is the product I ordered no longer on the website?

Don't worry, it's just a product offline because you ordered the last part. If we have stock left, the product will return to the site, otherwise all our stock is sold and your order ensures you have it.

Can I withdraw following an order that I no longer want?

Yes of course. To do this, send an email with the reference of the order you wish to cancel. We will then proceed with the refund or create a credit note for you to use on another order.

Ai-je le droit d'annuler une commande ?

Yes of course. Simply send an email indicating the reference of the order you wish to cancel. We will then process the refund.

Payments
How to get free shipping?

All you have to do is reach 60 € and more in your basket. Attention, if the total amount of your products is 59.90 the shipping costs will not be free. Do not hesitate to add a little goodies to make you benefit from the offer.

Is payment in installments possible?

Yes, payment in installments is possible:

  • by check in three installments; you must select this payment method when you place the order. Then follow the instructions sent by email.
  • By credit card in 3X or 4X (see when the module will be installed)
The discount codes of your partners do not work

Make sure you have entered the correct name for the discount code. The code can only be used once and cannot be combined with other codes offered by our partners.

When am I debited when I place an order?

You are debited immediately in order to validate the order and reserve a figurine for yourself.

Shipping
I ordered a product in stock, when will I receive it?

If your payment method is by credit card or Paypal, we will ship your order within 24 hours! However, and for this, your order must be placed before the parcels are deposited with the post office. For other payment methods, it takes a little longer since orders are only shipped when we have received the payment amount.

I ordered pre-order items and products in stock, when will I receive the order?

Your order will be shipped when all products are available and have arrived at our premises. This is why, in order not to wait, we advise you to create two different baskets. So you will quickly receive the products in stock. You have the option of having the order sent to you in two instalments, but you will have to pay the shipping costs for the second shipment. If you choose this option, you must make a request to customer service: contact@chibi-akihabara.com

What is the tracking number for my package?

When sending your order, you will receive an email. This provides you with a link with the tracking number for your package. Otherwise, by logging into your customer area, you can find the number for the order shipped.

Why has my order not been shipped even though the payment has been made?

If your order status is notified as "pre-order [...]", it means that the item(s) you have ordered are in pre-order so not yet released. Upon receipt of the item(s) on our premises, your order will be dispatched and you will be informed by email.

I pay by check. Why didn't I receive my figurine when you cashed the first check?

Nous expédions la commande lorsque le dernier chèque est encaisse. Nous attendons meme un delai de 10 jours avant que votre commande soit prepared. Ce délai correspond to an eventual retour de la banque concernant l'encaissement. The payment by cheque est beaucoup plus long qu'un payment by Carte Bancaire ou PayPal.

The pre-order counter is over, however, I have not received my figurine or an email indicating that the order was in progress.

The date of the meter is indicative, given by the manufacturer or supplier. This can be modified. The date is an estimate for the release of the product. It happens that the figurine is awaiting delivery from the supplier, which means that the product will soon arrive at our premises. The dates can be modified, in this case, we invite you to go to the product page to find out the new estimate. If the product sheet is no longer available, do not hesitate to send a message. For various reasons (customs, manufacturer deadlines, production etc.), products may arrive early, late or meet the deadline for which they are announced. Chibi Akihabara cannot be held responsible for delays that are beyond our control.

Why is my order still payment accepted?

If your order status is notified as "pre-order [...]", it means that the item(s) you have ordered are in pre-order so not yet released. Upon receipt of the item(s) on our premises, your order will be dispatched and you will be informed by email.

Am I likely to have customs fees?

If you live in Metropolitan France or Europe, there will be no customs fees. If you are in the Dom Tom, customs fees and processing fees will be at your expense.

My order is late in arriving!

Unfortunately, we are dependent on suppliers. We cannot ship your order to you if we have not received the products. This is beyond our control. Chibi Akihabara does everything possible to meet your orders and deadlines.